Payment terms
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Customer pick up on site (Cash and carry). Payment is due during pick-up.
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Customer pick up on site (Net 30 terms). Payment is due 30 days from the date of pick up.
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Green Thumb Nurseries Delivery. Payment is due in full the day prior or sooner.
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Green Thumb Nurseries Delivery (Net 30 terms). Payment is due 30 days from delivery date.
All accounts with terms and Net 30 are due and payable net 30 days from the date of shipment or pick-up. A 2% per month service charge (24% percent per annum) is charged to all overdue accounts. Accounts overdue 90+ are subject to collections and wholesale account cancellation.
Holdbacks of all or part of payment for any reason are not applicable for materials supplied to construction projects and therefore unacceptable.
New wholesale customers are on Cash and Carry payment terms. Net 30 Terms are considered and approved on a case by case basis for longer term customers with history and standing. Please contact our office for more information.
Grade & Warranty
All plant material is graded according to the Canadian Standards for Nursery Stock set forth by the BC Landscape and Nursery Association and the Canadian Nursery and Landscape Association.
All plant material is warranted alive, in good condition and true to name when leaving our nursery. Should this not be the case, we will, upon proper proof, replace all such nursery stock or refund the original amount paid.
Any stock received in unsatisfactory condition you must submit a Claim and it will be reviewed only if we are notified in writing of any problems within 10 days of delivery. Credit will be issued where approved.
We are not responsible for trees or shrubs that have been handled or installed incorrectly. Please contact our office for a copy of our Preferred Planting Instructions.
We are not responsible for inclement weather conditions, animals (ie Deer) damaging products, or any manner of lack of care i.e. water, plant maintenance.
Cancellations
Due to the high cost of preparing and assembling orders, cancellation of orders must be approved in writing by Green Thumb Nurseries
Orders assembled and not picked up as scheduled are subject to a 4% per month maintenance fee.
All orders loaded and then postponed are subject to charges, at cost, for unloading and reloading.
Returns
Returns must be approved by Green Thumb Nurseries and received in writing within 10 days of receipt. Product must be in the same condition as it was received.
Price & Availability
Our Prices & Availability are subject to change without notice.